School of Music > Resources > Technology Office > FATQ

Frequently Asked Technical Questions

​Here are links to instructions that will help you resolve common issues or answer common questions.

How do I operate the classroom technology in HPC? Please view these instructions.

How do I use Zoom in the classroom? Please view these instructions.

How do I use the document camera as a Zoom webcam? Check out page 6 in this document.

I have an technical issue that this document does not cover. Call 773-325-4801 or press the "Music Technology Office" button on the classroom telephone.

I have a non-urgent technical issue that this document does not cover. Send an e-mail to bgier@depaul.edu

I forgot my BlueKey password. How do I reset my password?

How do I set up dual-factor authentication for BlueSky? Please read these instructions.

My copy card does not work at any University copier. How do I get access to the copier? Send our Business Manager an e-mail.

I need to have access to a room with a card swipe of keypad. How do I get access to this room? Send our Facilities Coordinator an e-mail

Macintosh computer questions

The Macintosh computer that I am using tells me that my "Print queue is paused" and is asking for an administrative password. How do I fix this?

The Macintosh computer that I am using tells me that there is a problem with my "keychain". How do I fix this?

Macintosh computer application questions

How do I activate my Office 365 license? Please read these instructions.

How do I set up my Outlook e-mail client on a Macintosh? Please read these instructions.

How to use the Managed Software Center.

Wireless Networking

I need to connect my computer/mobile device to the DePaul wireless network. How do I do this?

Telephone

How do I setup/check my voicemail? Please read these instructions.