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Performance Policies

Welcome to the Holtschneider Performance Center!

We hope you enjoy every concert experience you attend at the Holtschneider Performance Center (HPC). We encourage you to share your experiences when visiting our concert and recital halls. It’s our pleasure to answer any questions or concerns you may have when visiting or planning your visit. Please don’t hesitate to contact us with any questions or concerns.

Accessibility: The entire staff of the HPC is dedicated to providing access for all patrons. We ask that you please get in touch with the HPC Box Office at least two weeks before your performance date to request accessibility services.

Cameras and Recorders: Taking photographs or recording concerts held at HPC is strictly prohibited. You consent to be photographed, filmed,​ and/or recorded by attending this concert​.  During your visit, you or your concert companions may be filmed, videotaped, and photographed by a university employee, contract photographer, or the media. Your attendance at HPC events is permission to use your image, or the image of your concert companions, by the School of Music.

Concert Dress: At any concert, you will observe some concertgoers dressed up and others dressed more casually. Many patrons wear business attire or casual business attire. We encourage you to wear whatever makes you feel most comfortable.​

COVID-19: Masks are optional inside the Holtschneider Performance Center spaces and concert halls. At the same time, DePaul University continues to be a mask-friendly campus, and wearing a mask will be highly recommended for all indoor spaces. We ask that audience members please be respectful of one another’s choices. Proof of complete vaccination or a negative COVID-19 test will no longer be required to enter the concert halls.  ​For further information, please visit DePaul University's ​​Health and Safety​ information. 

Food and Beverage: While drinks with secure lids are allowed in performance spaces, food is never allowed.

Fire Notice: The exits indicated by a red light nearest your seat are the shortest route to the lobby and then outside to the street. In the event of a fire or any emergency, please do not run. Walk to that exit and await further instructions from first responders.

Late Seating: Late seating breaks usually occur after the first piece on the program or at intermission to minimize disturbances to other audience members and those performing on stage. Late patrons will be seated at appropriate breaks at the discretion of the house management staff. 

No Smoking: All public spaces in HPC are smoke-free.

Phones and Paging Devices: All electronic devices—including cellular phones, pagers, and wristwatch alarms—should be silent in any concert or recital hall.