• Train, supervise, and assist students and volunteers including clearly describing all venues within the HPC, including restrooms, water fountains, the café, coat check, and the box office.
• Ensure the entire Front of House team understands evacuation procedures from all points within each venue
• Monitor and manage crowds and direct lines as needed
• Scan patron tickets and direct or escort patrons to their seats
• Work collaboratively with HPC stage managers and the audience services team to coordinate front and back of house operations including starting events on time, facilitating late seating, and closing down all facilities after audiences depart.
• Be aware of and enforce appropriate house rules
• Must be aware of, and follow, the proper procedures for assisting patrons with disabilities