School of Music > Concerts & Events > Plan Your Visit > COVID-19 Safety

COVID-19 Safety

​​​​Updated 8/23/2021

We want to ensure your visit to the Holtschneider Performance Center is comfortable, enjoyable and safe. Note that our guidelines and the concert experience may be modified at any time,  based on the latest public health, city and university recommendations.  

Please visit this page before you purchase a ticket or attend your next concert as our policies are likely to change.  Emails will be sent out at least 48 hours before every performance to every ticketholder with the most recent guideline information. Please be sure we have the most current contact information for you and your guests, so we can keep you updated on our concert experience.

We look forward to welcoming you back into the Holtschneider Performance Center soon! 

Face Masks: 
In alignment with mask guidance issued July 30, 2021 by the Chicago Department of Public Health, DePaul University has stated that everyone on campus—regardless of vaccination status—is required to wear a face mask indoors. More information can be found here​

Proof of Vaccination or Negative Test:
Patrons are required to be fully vaccinated against COVID-19 as recommended by the Centers for Disease Control and Prevention (CDC) or World Health Organization (WHO) in order to attend a performance in the Holtschneider Performance Center.  All patrons must show proof of vaccination and identification at their time of entry into the venue with their valid ticket. “Fully vaccinated” means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose vaccine. 

For children under 12 and people with a medical condition or closely held religious belief that prevents vaccination, patrons must provide proof of a COVID-19 PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within 6 hours of the performance start time.

​Flexibility with Ticketing: 
With many unknowns, we will accommodate exchanges, credits, and refunds should you be unable to attend an event or if an event needs to be reconfigured, rescheduled, or canceled. We will work with our Ensembles in Residence​ and On Stage at HPC guests to help facilitate ticketing flexibility wherever possible. 

Air Ventilation System: 
DePaul University invested in and installed improved ventilation systems to ensure that when everyone returns, they are in a safe environment. More information can be found here

As the Holtschneider Performance Center re-opens, the university will continue with its rigorous cleaning throughout the building. Additionally, the university has built and installed many hand sanitizer stations that can be found throughout the building. More information can be found here

Digital Performances: 
We understand that everyone’s experience and comfort levels are different. We want you to return to the Holtschneider Performance Center when you are ready. We are also working towards making several of our performances available digitally that you can enjoy from the comfort of your home.  More information on digital and video performances can be found here​

Ticket holders assume all risks and dangers relating to any event in the Holtschneider Performance Center. By visiting the Holtschneider Performance Center, you acknowledge and voluntarily agree to assume all risks related to exposure to COVID-19 and other communicable diseases, and all other terms and conditions.